This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform. By using our services, you agree to the practices described here.
01 Information We Collect
We collect information you provide directly to us, including:
Account registration details — name, email address, and password
Listing information — property details, photos, descriptions, and contact information you submit
Communications — messages you send us via contact forms or email
Profile information — any additional details you add to your account
We also automatically collect certain technical information when you visit our platform:
Device information — browser type, operating system, and device identifiers
Log data — IP address, pages visited, time spent, and referring URLs
Cookie data — as described in the Cookies section below
02 How We Use Your Information
We use the information we collect to:
Create and manage your account
Publish and manage your property listings
Review listings before they go live on the platform
Respond to your enquiries and support requests
Send you transactional notifications about your listings (approval, rejection, etc.)
Detect and prevent fraud, abuse, or misuse of our platform
Improve our platform through anonymised usage analytics
We do not sell your personal data to third parties, and we do not use your information for targeted advertising.
03 Information Sharing
Your listing contact details (name, phone, email) are visible to the public on your published listing pages — this is intentional, as our platform facilitates direct contact between hosts and guests.
We share information with third parties only in these limited cases:
Service providers — cloud hosting (MongoDB Atlas), image storage (Cloudinary), and analytics tools that process data on our behalf
Legal requirements — when required by law, court order, or to protect the rights and safety of our users
Business transfers — in the event of a merger, acquisition, or sale of assets, with notice to you
04 Cookies
We use cookies and similar technologies to operate our platform and improve your experience. Cookies we use include:
Essential cookies — required for authentication and session management. These cannot be disabled.
Analytics cookies — help us understand how visitors use the platform (anonymised). You can opt out in your browser settings.
You can control or delete cookies through your browser settings. Disabling essential cookies may affect your ability to log in or use the platform.
05 Data Retention
We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or legitimate business reasons (such as fraud investigation records).
Published listing data may remain visible for a short period after deletion during cache clearance.
06 Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your account and associated data
Object to processing of your data in certain circumstances
Export your data in a portable format
To exercise any of these rights, contact us using the details in the Contact section below. We will respond within 14 working days.
07 Security
We take reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS), hashed password storage, and access controls on our databases.
No online platform can guarantee absolute security. Please use a strong, unique password and do not share your account credentials with others.
08 Children’s Privacy
Our platform is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has registered an account, please contact us and we will promptly delete the data.
09 Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or a notice on the platform.
Continued use of our platform after changes are posted constitutes your acceptance of the updated policy.
10 Contact Us
If you have questions about this Privacy Policy or how we handle your data, please get in touch: